Work with Axiata to innovate and enhance the Customer Experience System.
• Managed Big Data with Cassandra and Hadoop clusters, able to handle daily transactions, in access of 2 million with over 1 Terabyte of data handling.
• Created Geo Locating, Multi-Dimensional Data Processing Engine and customize network experiences for VIP customers with Celcom.
• The new system overall improved client complaint handling by a significant percentage.